Datasheet

Help Desk and Network Operating Systems Administration – 60 hours, 6 Credits

30 hours for the Help Desk and 30 hours for Network Operating Systems Administration

Objectives for Help Desk

It is intended that trainees develop the following skills:
Acquire a theoretical basis in the field of IT to be able to understand practical concepts.

Know the principles of operation of each of the components of a computer (desktops and laptops).
Learn the interaction of computer components (desktops and laptops) and what conflicts can occur.
Know some important computer settings (desktops and laptops).
Understand how the correct maintenance and repair of equipment should be carried out.
Learn how to optimize equipment, extending its useful life, in a profitable way for the company.
Diagnose faults and resolve them.
Know how to provide technical assistance to users in the IT field, remotely or in person.
Know how to apply the main customer service techniques, within the scope of IT assistance.

Objectives for Network Operating Systems Administration

This training is intended to provide participants with knowledge and technical (Basic) skills that will enable them to proceed with the installation, configuration and maintenance of Linux and Windows systems, development environments, Web Hosting, among others.

It is intended that trainees develop the following skills:
Understand the importance of network operating systems and their administration;
Learn to install and parameterize the network services most commonly used on Linux and Windows platforms;
Learn good practices for administering operating systems and network services

Target Audience

UniPiaget students and the general public interested in acquiring knowledge that will enable them to provide assistance or technical support to users in the IT field, remotely or in person, in a given Organization/Company.

Program Content for Help Desk

Introduction to computers
Introduction to operating systems (Windows/Linux)
Help Desk Services
Theoretical concepts (Basic)
Personalized service (Diagnostics)
Intervention plans
Problem management
Knowledge management
Practical cases and evaluation

Syllabus for Administration of Network Operating Systems

Introduction to Network OS

Installation and Configuration Planning
User management
Network and communication services
File, Print, Web and Application Servers
Backup System
Remote management
Essential commands for network administrators

Certification

Trainees will be entitled to a training certificate in Help Desk and Network Operating Systems Administration as long as they attend at least 80% of the training hours.

Registration and Start of Training

Open for subscriptions

Training period to be announced soon

Registration limited to 15 trainees per class

Necessary documents

Certificate of Literary Qualifications

Copy of the identification document

NIF declaration

Completed Registration Form:   http://www.unipiaget.edu.cv/file/evento16157.pdf

Value of Training

17,000$00

It can be paid in 2 installments:

(50% upon registration, 50% paid up to one week before the end of training)

Contacts

morrico@cv.unipiaget.org

gfp@cv.unipiaget.org

Mobile: +238 979 55 55

Viber:   +238 972 22 22

Landline:     +238 260 90 00

Bank data

Jean Piaget University of Cape Verde

Interatlantic Bank

Account No.: 135227810001

NIB: 0005 0000 01352278101 97

IBAN: CV64500000135227810000

WIFT: CGDICVCP

Cape Verde Economic Bank

Account No.: 2658352010001

NIB: 0002 0000 26583520101 44

IBAN: CV64 0002 0000 26583520101 44

WIFT: CXECCVCV