Excellent Service – 10 hours, 1 Credits

Goals

Promote the professional image, effectiveness and good functioning of the organization;

Knowing how to welcome customers by creating memorable first impressions;

Understand the customer's situation and/or request, in order to respond appropriately;

Improve customer relations, verbal communication and argumentation;

Complete interactions with the customer while safeguarding full availability for future interactions;

Manage customer complaints, resolving dissatisfaction and minimizing the negative emotion associated with it;

Provide excellent service.

Use methods for effective service in person, by telephone and using other communication channels in the interface with different service customers.

Target Audience

Professionals who contact customers with a view to their service and satisfaction and whose mission is to generate and contribute to an image of excellence for companies and at the same time promote customer loyalty.

Program content

Module I – General approach and concepts of excellent service

Module II – Emotional control and excellent service

Module III – The influence of communication on excellent service

Certification

Trainees will have access to a certificate of participation in training in Service Excellence, as long as they attend at least 80% of the training hours.

Registration open

Training Period, to be announced shortly

The course starts with a minimum enrollment of 15 trainees

Necessary documents

Certificate of Literary Qualifications

Copy of the identification document

NIF declaration

Profile Assessment Form

Value of Training

4,500$00

Contacts

morrico@cv.unipiaget.org

gfp@cv.unipiaget.org

Mobile: +238 979 55 55

Viber:   +238 972 22 22

Landline:     +238 260 90 00

Bank data

Jean Piaget University of Cape Verde

Interatlantic Bank

Account No.: 135227810001

NIB: 0005 0000 01352278101 97

IBAN: CV64500000135227810000

WIFT: CGDICVCP

Cape Verde Economic Bank

Account No.: 2658352010001

NIB: 0002 0000 26583520101 44

IBAN: CV64 0002 0000 26583520101 44

SWIFT: CXECCVCV